Read below for help with your order or our brand. You can also contact us with any questions.

ORDERING

How do I place an order?

You can place an online order by visiting mayamada.com/shop, selecting any item in stock and adding it to your shopping cart.

If you are having difficulty placing an order online or you have questions regarding the ordering process please contact us at orders[at]mayamada.com

All orders are processed via Paypal which accepts all major credit and debit cards without the need for a Paypal account.

How do I find out the status of an existing order?

To view the status of an existing order please log in to your account and select “Orders”.

If your order has not yet been shipped and you would like to make a change to or cancel the order please contact us at orders[at]mayamada.com and quote your order reference.

How do I use a promotion/discount code?

To apply a promotion/discount code, enter the code into the “Enter your voucher” box on the final checkout page and clicking “Add”.

How secure is this store?

When making a payment, you will be directed to Paypal. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits.

SHIPPING

How soon do you ship my order?

We make every effort to ship your order promptly, usually within 24 hrs after your order has been confirmed and payment made.

Orders received by 1:00 PM GMT are typically processed and shipped the same day. Orders received after 1:00 PM GMT are typically processed and shipped the next business day.

Orders are shipped via British Royal Mail and delivery varies on your location. All orders ship from London, England.

Do you ship internationally?

We ship worldwide. International shipments are shipped via British Royal Mail and usually arrive anywhere between 5 and 12 working days depending on your location.

PLEASE NOTE: Shipping charges do not include taxes or duties. Contact your local customs office to request the details of these charges, if any.

RETURNS

What do I do if I am not happy with my order?

In the event that any mayamada item does not meet your expectations, please return it for a refund or a prompt exchange. All return and exchange requests should be made within 30 days of receipt of the order.

How To Return

All mayamada purchases include information and instructions for exchanging or replacing an item. Our packages come with a return /exchange form. All returned items should be accompanied by a properly completed return form, which helps us process your return.

Refunds

All returns will be credited via Paypal. Please allow 2-3 weeks from the shipping date for your account to be credited and 1-2 billing cycles for the credit to appear on your statement.

Exchanges

Please fill out the enclosed return/exchange form, indicating the item you would like in exchange for the item being returned. Please also note that in some instances, we may not have the stock available to enable your exchange request.

In the event that a no-stock situation occurs, we will refund you the purchase price to your original form of payment. Sale items are eligible for exchange only.

Incorrect / Damaged Items

If a wrong item shipped to you is due to a mistake on our part, your returned or exchanged items will be shipped at no cost. If a damaged item is shipped to you, please notify us within 14 days from the day you receive your package.

BRAND

Where did the name mayamada come from?

The name comes from the mash-up of the name Mayazuki Yamada, the creator of the mayamada network.

Do you have a physical store?

We don’t but you can buy mayamada products from the following stockists:

– Petit Miracle Hub

– Orbital Comics

– Mega City Comics

What brands do you print on?

All mayamada t-shirts and sweatshirts are printed on Continental Clothing.

How do I know what size shirt to order?

Each product page has a sizing chart at the bottom. T-Shirt details also indicate what size the model is wearing.

What type of printing process is used for your apparel?

All of our shirts and hoodies are screen printed. Most of the shirts are printed with plastisol inks to get the clearest prints.

In 2013, we began using water based inks with some designs. Check the product pages for the specific type of printing for each individual product.

Will the printing fade?

Plastisol inks are very resilient and will hold up over several washes without fading. With softer water-based inks, some of the prints will fade some after being washed. Black prints tend to fade the most but will still hold up for lots of wear and washes.

Will you notify me when you release a new design or restock a current design?

You can find out about new releases by subscribing to our newsletter, following us on Facebook or Twitter. We post updates about our products as well as occasional sales and special announcements.

Do you accept submissions from other designers?

We produce our designs in house to ensure each product matches our brand. For this reason, we don’t look for third party design submissions.

Still have questions?

For additional information about mayamada please use the contact form or email hello[at]mayamada.com.

MEET OUR CHARACTERS

Welcome to mayamada

Founded in London, mayamada is a creative brand set in our own world of characters and stories. We create imaginative comics, stylised clothing and even run our own pop up events! Our mission is to inspire creativity in others - discover our world and #BeCreative!

© 2016 MAYAMADA

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